My training
ServiceNow Training – Develop Your Expertise and Get Certified
Whether you’re a beginner or an experienced professional, I’ll support you in learning and getting certified in ServiceNow. My training programs are designed to combine theory and practice, with real-world cases and personalized guidance.
Why Choose My Training?
Expert and ServiceNow Certified Trainer
Learning based on real-world cases and practical exercises
Small groups for optimal interaction
Free review sessions to enhance your exam preparation
Access to a flexible schedule and exclusive learning materials
My ServiceNow Training
CSA Training (Certified System Administrator) – 3 Days
Objective: Acquire fundamental skills on ServiceNow and pass the CSA certification.
Program :
- Introduction to ServiceNow and platform navigation
- User, role, and permission management
- Configuration and administration of ITSM modules
- Workflow creation and automation
- Database and form management
- Reports, dashboards, and data analysis
- Best practices and exam preparation
- Duration: 3 Days
- Format: Online / In-person
- Prerequisites: Basic IT management knowledge, ServiceNow Fundamentals recommended
ITSM (IT Service Management) Training on ServiceNow
Objective: Understand, implement, and manage ITSM processes on ServiceNow.
Program :
- Introduction to ITSM and its impact on organizations
- Configuration and management of incidents, problems, and changes
- Automating ITSM processes using ServiceNow workflows
- Managing SLAs and improving customer satisfaction
- Integration with other ServiceNow modules (CMDB, ITOM, etc.)
- ITSM performance reporting and analysis
- Duration: 2 Days
- Format: Online / In-person
- Prerequisites: ServiceNow experience or CSA training recommended
My Free Review Sessions for Certifications
CSA Certification Review – 2 Hours (Free)
Objective: Reinforce your knowledge and pass your CSA certification.
Program :
- Review of key concepts
- Sample questions and exam tips
- Exam simulation with corrections and explanations
- Duration: 2 Hours
- Format: Online
- Price: Free
ITSM Certification Review – 2 Hours (Free)
Objective: Review the fundamental concepts and pass your ITSM certification.
Program :
- Recap of ITSM principles and their application on ServiceNow
- Practice exam and live corrections
- Tips and strategies to maximize your score
- Duration: 2 Hours
- Format: Online
- Price: Free
Check my calendar and reserve your spot!
Would you like personalized training or private coaching?
Contact me directly for a custom training session tailored to your needs.