Expertise in Architecture and Technical Leadership on ServiceNow
ServiceNow Architect & Tech Lead, passionate about innovation and IT system optimization.
With over 10 years of experience in implementing and architecting ServiceNow solutions, I help companies transform and optimize their IT and business processes.
What Defines Me:
ITSM, ITOM, CSM, HRSD, and more
Team support and technical oversight
Aligning solutions with business objectives
Efficient and continuous delivery
Helping you get the most out of ServiceNow by combining innovation, performance, and simplicity.
Strategic and technical support on ServiceNow
01. Consulting & Architecture
🎯 Designing robust and scalable architectures tailored to your organization’s needs.
🔍 Auditing and optimizing your ServiceNow instance to improve efficiency and security.
🛠 Defining best practices for ITSM, ITOM, SecOps, and CSM to maximize the platform’s value.
2. Tech Lead & Project Management
🚀 Technical leadership of development teams to ensure efficient implementation.
📈 Management of ServiceNow integration projects in an agile environment.
💡 Training and supporting teams to ensure smooth and optimal adoption.
3. Automation & Advanced Development
⚙️ Automating workflows and integrating with other IT systems.
🛠 Developing custom ServiceNow applications to meet specific business needs.
🔗 Integrating with third-party tools (APIs, middleware, ERP, CRM, etc.).
My Objective
To provide you with a high-performance, scalable ServiceNow solution tailored to your environment.
Technical and Strategic Expertise for Tangible Results
in ServiceNow and IT architecture
Designing solutions aligned with business challenges
Flexibility, speed, and continuous iterations
From strategy to operational implementation
Ensuring scalability and performance of your ServiceNow instance
High-Impact ServiceNow Projects
ITSM Optimization for a Large Bank
- Reduced incident resolution times by 40%
- Implemented automated processes for change management
ITOM Implementation for an IT Services Company
- Increased visibility of IT infrastructures through an optimized CMDB
- Automated alerts and corrective actions via ServiceNow Event Management
Digitalization of HR Processes with ServiceNow HRSD
- Enhanced employee experience with an intuitive HR portal
- Significant time savings in processing HR requests
Let's Discuss Your ServiceNow Project
Book a consultation to discuss your needs and objectives.